Noida-built SaaS debt collections and resolution platform — founded 2018 by Rishabh Goel (CEO), Anand Agrawal (CPTO), Mayank Khera (COO) and Shubham Goel; $79.1M total raised including a $50M Series B in August 2023 at $340M valuation led by WestBridge Capital and Accel; FY25 revenue ₹220 Cr (40% YoY) with ₹25 Cr PBT (3x profit growth); acquired Arrise on 19 August 2025 to become a full-stack collections platform with 18,000+ pin code coverage
Credgenics is the largest and most credible AI-powered debt-collections and resolution platform serving Indian banks, NBFCs, fintech lenders and asset reconstruction companies (ARCs). The company was founded in 2018 in Noida, Uttar Pradesh — not 2016 in New Delhi as earlier versions of this review claimed — by four co-founders: Rishabh Goel (CEO), Anand Agrawal (Co-founder & CPTO), Mayank Khera (Co-founder & COO), and Shubham Goel. Across five funding rounds Credgenics has raised approximately $79.1 million in total, including a headline $50M Series B on 3 August 2023 at a $340M valuation led by WestBridge Capital and Accel, with Tanglin Venture Partners, Beams Fintech Fund and existing investors participating. In FY2024-25 the company reported ₹220 crore in revenue (up 40% from ₹155.6 Cr in FY24) with ₹25 crore PBT (3x profit growth) — making Credgenics one of the few Indian lending-infra SaaS companies that is both at meaningful scale and operationally profitable. The biggest 2025 story is the acquisition of Arrise on 19 August 2025, a cash-and-stock deal in which Credgenics took a majority stake in one of India's largest field-collections service providers. The combined entity targets ₹850 crore in combined annual revenue within three years and now covers 18,000+ pin codes across India through the new CG Setu standardised digital field-collections programme. The platform serves 160+ financial institutions — including HDFC Bank, ICICI Bank, IIFL Finance, Mahindra Finance, DMI Finance, Hero Fincorp, TVS Credit, IREP Credit Capital and Indifi — and managed 9.8 crore loan accounts representing $250B+ in outstanding loan value in FY24, with international operations expanding across Indonesia (Jakarta), Singapore, Vietnam (opening soon) and the Middle East. Important taxonomy flag: this page sits in tools/banking-api/ for legacy URL reasons, but Credgenics is not a banking API — it is a debt-collections / lending-infrastructure SaaS (same Karza-class mis-categorisation pattern as FinBox and SEON elsewhere on the site). For Indian lenders evaluating collections technology in 2026, Credgenics is the right call when you have ₹100 Cr+ in outstanding loan book and need digital-first multi-channel collections at scale; the wrong call for consumer-facing collections (compliance risk) or sub-₹50 Cr book sizes (use spreadsheets + a small in-house team).
Credgenics is a Software-as-a-Service collections and debt-resolution platform that gives Indian banks, NBFCs, fintech lenders and ARCs a single technology layer for orchestrating recovery on overdue and defaulted loan accounts. The platform's core surface covers six functional areas: AI-driven outbound voice / IVR dialing, SMS / WhatsApp / email / IVR digital communications at hyper-scale, legal automation for notice generation and court-filing workflows, field-agent allocation and tracking (now substantially deepened by the Arrise acquisition), recovery and performance analytics, and vehicle / asset-recovery logistics through a Dealer Management System for auto and two-wheeler loans. Across all of this sits a predictive-AI layer that prioritises borrowers by default-risk, picks the right channel-and-time combination for each contact attempt, and pushes early-stage delinquencies through entirely digital workflows.
The company was founded in 2018 in Noida, Uttar Pradesh by four co-founders — Rishabh Goel (CEO), Anand Agrawal (Co-founder & CPTO), Mayank Khera (Co-founder & COO), and Shubham Goel. The founder thesis was that Indian collections infrastructure was almost entirely manual in 2018 (the industry estimate is that 80% of recovery effort was call-centre + field agent driven), and that a SaaS layer combining digital communications + analytics + legal workflow + field-agent orchestration could materially improve recovery rates while reducing per-case cost. Six years later the data backs the thesis: in FY24 the platform processed 9.8 crore loan accounts representing $250B+ (~₹21.52 lakh crore) in outstanding loan value, facilitated 170 crore digital communications, and the company reports that 65% of early-stage debt resolutions now happen entirely digitally on the platform — a radical inversion from the legacy 80%-manual baseline.
Funding history: ₹27 Cr (~$3.5M) Pre-Series A in November 2020 → $25M Series A in August 2021 at $100M valuation → $50M Series B on 3 August 2023 at $340M valuation, led by WestBridge Capital and Accel with Tanglin Venture Partners and Beams Fintech Fund. Total raised stands at approximately $79.1 million. The Series B was the inflection point — between the Series A and Series B the company had achieved 7x revenue growth and turned operationally profitable, and the valuation moved 3.4x to $340M.
By FY2024-25 disclosed financials, Credgenics generated ₹220 crore in revenue (40% YoY growth from ₹155.6 Cr in FY24) and ₹25 crore in profit before tax (a near 3x jump) — putting it in the small group of Indian lending-infra SaaS companies that are both at meaningful scale and operationally profitable. The customer base now spans 160+ financial institutions, including blue-chip Indian banks (HDFC Bank, ICICI Bank), large NBFCs (Mahindra Finance, IIFL Finance, Hero Fincorp, TVS Credit), specialty lenders (DMI Finance, IREP Credit Capital, Indifi), and SEA financial institutions in Indonesia.
The largest single corporate event in Credgenics' history is the acquisition of Arrise announced on 19 August 2025. Arrise is one of India's largest collections service providers — specifically a field-operations and on-ground recovery business — with deep BFSI relationships and substantial geographic coverage that Credgenics' tech-only model was historically light on. The deal is structured as cash-and-stock, with Credgenics taking a majority stake, and the cash component will primarily be deployed as growth capital inside Arrise rather than as an exit for the founders. The combined entity targets ₹850 crore in combined annual revenue within three years, and immediately gives Credgenics:
For Indian banks and NBFCs evaluating Credgenics in 2026, the Arrise integration is the most important variable in the procurement decision. The combined offering should make Credgenics the obvious vendor for any lender that wants both digital collections at platform scale and on-ground recovery without two separate contracts. The risk to track: BPO-style collections services and tech SaaS have very different operating margins, and the integration of Arrise's ~thousands-of-agents human business into Credgenics' high-margin SaaS profile will test the management team. Watch FY26 EBITDA margin trajectory as the leading indicator.
Automated outbound calling with AI-driven prioritisation, IVR call flows, call recording, sentiment detection. Borrowers are ranked by predictive default-risk and willingness-to-pay, so collection effort concentrates where it produces results.
SMS, WhatsApp Business API, email and IVR at hyper-scale (170 crore communications/year). Channel-mix selection is per-borrower, per-default-stage; templated language packs available in major Indian languages.
Auto-generation of legal notices (Sec 138 of NI Act, Arbitration notices, SARFAESI, IBC filings where applicable), court-filing workflows, and tracking of legal escalation through the litigation pipeline. Critical for high-ticket Mahindra-Finance-class auto / SME / mortgage lenders.
Agent allocation, GPS tracking, daily performance dashboards, mobile-app workflows for visit reporting, photo / signature capture, and integration with the legal pipeline. The Arrise + CG Setu combination dramatically deepens this surface post-2025.
Recovery rates by agent, channel, borrower segment, vintage, product. Collections funnel analysis from delinquency bucket to recovery. Outputs feed back into the AI dialer / channel-selection layer to improve recovery rates iteratively.
Dealer / repossession-agent management for vehicle recoveries — workflow from default trigger → repossession orchestration → yard logistics → resale. Used by Mahindra Finance, Hero Fincorp, TVS Credit and most major Indian two-wheeler lenders.
Credgenics does not publish a public price list. Pricing is custom and negotiated based on monthly collection volume, case complexity, channel mix, and whether the contract includes field-collections services (post-Arrise). Indicative ranges from public reporting and procurement disclosures:
For a typical Indian NBFC with a ₹500-2,000 crore retail loan book and ~5,000-25,000 delinquency cases per month, total annual Credgenics spend tends to cluster at ₹1.5-8 crore/year all-in, scaling to ₹15-40 crore/year for the largest bank deployments. Costs are in INR + 18% GST through Credgenics India entity, which is meaningfully procurement-friendly compared to USD-billed alternatives.
Credgenics is the wrong call when: you're a small Indian lender with under ₹50 Cr book (spreadsheets + a 3-person in-house team is cheaper and works); you're a consumer-facing product using collections as a feature (compliance risk — the RBI's collections code of conduct constrains what you can do, and Credgenics is set up for B2B lender procurement not embedded consumer experiences); you need a banking API for KYC / payments / account opening (this isn't one — see the taxonomy flag below); or you're a credit-card issuer wanting in-house tech (most large card issuers prefer building collections in-house rather than licensing).
This page lives in tools/banking-api/ for legacy URL reasons, but the categorisation is technically incorrect. Credgenics is a debt-collections / lending-infrastructure SaaS — closer to FinBox, Karza, Perfios or Lentra in the BFSI-tech stack — and not a banking API in the sense of Setu, M2P, Decentro or RazorpayX. The mis-categorisation is the same Karza-class pattern observed elsewhere on the site (FinBox and SEON sit in tools/payments/ but are actually credit-decisioning and fraud-prevention tools respectively). If you arrived here looking for a banking API to issue accounts, do KYC or process payments, the right tools are at Setu, M2P, Decentro or RazorpayX — not Credgenics.
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