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Freshworks Targets GAAP Profitability in 2026 as AI-First Reinvention Takes Shape Under CEO Dennis Woodside

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Freshworks narrowed its net loss by 84% YoY in Q3 2025 and is now targeting full GAAP profitability in 2026, while its employee experience (IT/HR) business grew 24% YoY versus just 8% for its legacy CX unit — a direct signal that the product mix is shifting. For Indian B2B builders, this is a live case study in how to navigate the post-subscription AI era: double down on expansion-revenue verticals and cut burn before the market demands it.

Source: Inc42 ↗

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