Kunal Shah sets three WhatsApp priorities: AI, financial services, connections

Picture: Entrackr · see the original ↗

Users send over 10 billion voice messages and more than 4 billion stickers on WhatsApp every day, according to global head Kunal Shah. He outlined three priorities: richer communication, simpler services and AI. WhatsApp is working with financial services and telecom partners to simplify bill payments, borrowing and travel connectivity. In India, WhatsApp Pay held just 0.8% of UPI volume in September 2026, while PhonePe and Google Pay together controlled nearly 78%.

Source: Entrackr ↗

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