Zoho Desk

Quick Verdict

Zoho Desk is the best Indian helpdesk. Chennai HQ, full INR billing, Zia AI for ticket automation, deep Zoho ecosystem integration. Express ₹700/agent/month is India's cheapest helpdesk. Excellent for SMBs and enterprises wanting India support.

Pricing (INR)

• Express: ₹700/agent/month
• Standard: ₹1,400/agent/month
• Professional: ₹2,100/agent/month
• Enterprise: ₹3,500/agent/month (custom)

Key Features

• ✅ Ticket management with context awareness
• ✅ Zia AI for ticket tagging & routing
• ✅ Deep Zoho ecosystem integration
• ✅ Multi-channel support (email, chat, phone)
• ✅ Knowledge base & self-service portal
• ✅ Full INR billing, GST invoicing

Who Should Use Zoho Desk

• ✅ Indian SMBs wanting cheapest helpdesk (Express ₹700/month)
• ✅ Companies already in Zoho ecosystem
• ✅ Teams needing India support and INR billing
• ❌ Not for: Teams needing global-standard UI (Freshdesk is more polished)

Quick Facts