SAP CFO declares chatbot era over; enterprise AI ROI demands governance and domain specificity

SAP's CFO said companies have spent heavily on generative AI but haven't seen broad productivity gains—returns will come from governed systems embedded in specific business processes, not general-purpose models, per ET Tech. For builders: if you're selling AI to enterprises, shift positioning from 'better chatbot' to 'decision automation in your critical workflow'—measurable ROI and change management are now table stakes.

Source: ET Tech ↗