AI Visibility Index — India · November 2026

Chatbots and live chat: who AI assistants name for Indian startups (Nov 2026)

We asked 3 AI assistants 5 questions an Indian founder asks about chatbots and live chat. Named in the most questions: Intercom (4 of 5 from memory, 1 searching the web), Freshchat (3 of 5 from memory, 0 searching the web), Yellow.ai (3 of 5 from memory, 2 searching the web).

Asked on 9 November 2026 through the APIs · from memory: Claude Haiku (Anthropic) and GPT-4o mini (OpenAI), with no web search · searching the web: Claude Haiku + web search (Anthropic), one search per answer, asked 10 November 2026 · Answers change from day to day and month to month; this is one run.

Who is named

Tool	From memory	Searching the web	Claude Haiku (of 5)	GPT-4o mini (of 5)	Claude Haiku + web search (of 5)	Usual place
Intercom	4 of 5	1 of 5	2	3	1	#4
Freshchat	3 of 5	0 of 5	3	2	0	#4
Yellow.ai	3 of 5	2 of 5	3	0	2	#3
Haptik	2 of 5	3 of 5	2	1	3	#3
Zoho SalesIQ	2 of 5	1 of 5	2	1	1	#5
Crisp	1 of 5	2 of 5	1	1	2	#2

“From memory”: in how many of the 5 questions Claude Haiku or GPT-4o mini named the tool, answering with no web search. “Searching the web”: in how many Claude Haiku + web search named it after one web search. The assistant columns count answers. “Usual place”: the middle place among the from-memory answers that named it (the web place when only the web named it), counting the products in the order each answer first mentions them.

Not named in 5 questions

Tools in our directory for this category that no assistant named in any of the 5 questions, from memory or searching the web.

Botpress · not named in 5 questions

Also named, not in our directory

Names that came up in at least 2 of the 15 answers. Our directory does not list them yet, so they are not in the table.

Tidio · 6
Tawk.to · 5
Gupshup · 3
Cognigy · 2
Gnani.ai · 2
Interakt · 2
Kore.ai · 2
LiveChat · 2
Sarvam AI · 2
Verloop.io · 2
Wati · 2
Zoko · 2

Questions buyers ask

Which chatbots and live chat do AI assistants name most for Indian startups?

In our Nov 2026 run, Intercom (4 of 5 from memory, 1 searching the web), Freshchat (3 of 5 from memory, 0 searching the web), Yellow.ai (3 of 5 from memory, 2 searching the web) were named in the most buyer questions. This counts how often an assistant names a tool; it does not say which tool is better.

Which chatbots and live chat did AI assistants not name?

Botpress — in our directory, but not named by Claude Haiku and GPT-4o mini and Claude Haiku + web search in any of the 5 questions asked on 9 November 2026.

How were these AI answers collected, and will they change?

On 9 November 2026 we sent each of the 5 questions once to Claude Haiku and GPT-4o mini and Claude Haiku + web search through their APIs, with no company named in the question (from memory: Claude Haiku (Anthropic) and GPT-4o mini (OpenAI), with no web search · searching the web: Claude Haiku + web search (Anthropic), one search per answer, asked 10 November 2026): 15 answers. The same question can get different names on another day, so read this as one dated snapshot.

How we tested, 9 November 2026: each of the 5 questions went once to Claude Haiku and GPT-4o mini and Claude Haiku + web search through their APIs, with no company named in the question — from memory: Claude Haiku (Anthropic) and GPT-4o mini (OpenAI), with no web search · searching the web: Claude Haiku + web search (Anthropic), one search per answer, asked 10 November 2026. One run, not a ranking.

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The 5 questions, and the names in each answer

Names in the order each answer first mentions them. Open a question to see every assistant, from memory and searching the web.

1. Best AI chatbot platform for customer support in India, with Hindi?

Claude Haiku · from memory: Gupshup → Yellow.ai → Haptik → Freshchat
GPT-4o mini · from memory: Gupshup → Zoho Desk → Haptik → Intercom → Freshchat
Claude Haiku + web search · searching the web: Haptik → Yellow.ai → Verloop.io → Hyperleap AI → Sarvam AI

2. Which live chat tool should a small Indian startup put on its website?

Claude Haiku · from memory: Tawk.to → Freshchat → Zoho SalesIQ → Tidio
GPT-4o mini · from memory: Tawk.to → Zoho Chat → Intercom → Freshchat → LiveChat
Claude Haiku + web search · searching the web: Zoho SalesIQ → Tidio → LiveChat → Crisp

3. Conversational AI platforms used by Indian banks and enterprises?

Claude Haiku · from memory: Kore.ai → Cognigy → Yellow.ai → Gnani.ai → Verloop.io → Haptik → Sarvam AI → CoRover
GPT-4o mini · from memory: HDFC Bank → HDFC's EVA → ICICI Bank → iPal → SBI → SBI's YONO → Axis Bank → Axis’s Conversational AI → HDFC Life Insurance → Zeta
Claude Haiku + web search · searching the web: Yellow.ai → Kore.ai → Haptik → Cognigy → Avaamo → Senseforth.ai → Gnani.ai → Skit.ai

4. Chatbot builder for an Indian D2C brand on website and WhatsApp?

Claude Haiku · from memory: Gupshup → Wati → Interakt → Intercom → Yellow.ai
GPT-4o mini · from memory: Chatfuel → ManyChat → Zoko → Tidio → WATI → Botsify
Claude Haiku + web search · searching the web: Interakt → AiSensy → Zoko → Haptik → Tidio

5. Website chat widget for an Indian SaaS startup — what do you recommend?

Claude Haiku · from memory: Tawk.to → Crisp → Intercom → Freshchat → Zoho SalesIQ → Tidio
GPT-4o mini · from memory: Tawk.to → Crisp → Zendesk Chat → Intercom → Chatra → Zoho SalesIQ
Claude Haiku + web search · searching the web: Tawk.to → Tidio → Zipchat → Knocket → Crisp → Intercom

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How this was made

Each question was sent once to each assistant, with no company named in the question. From memory: Claude Haiku and GPT-4o mini, through their APIs with no web search and no tools — each answers from what it learned in training. Searching the web: Claude Haiku + web search, through the API with one web search allowed per answer (results from India) — it reads pages found that day, as the ChatGPT, Claude and Perplexity apps can. We read the names each answer lists, in order (MONEY-7 reader), and count a tool from our directory as named when the answer names it. The two columns can differ: an assistant that searches reads pages written this month, so a newer or smaller company can be named there and not from memory. The full method and the other 29 categories.