SAP CFO: AI ROI requires moving beyond chatbot 'low-hanging fruit'

SAP's leadership signalled that generic LLM integrations don't move the needle; real returns come from governed, domain-specific systems embedded in business processes. Enterprise software builders should deprioritize chatbot features and focus instead on automating specific workflows (invoice processing, forecasting, approvals) where you can measure ROI in days, not quarters.

Source: ET Tech ↗