Salesforce CEO Warns: Agentic AI Requires Intentional Change Management

Arundhati Bhattacharya, President & CEO of Salesforce South Asia, cautioned that agentic AI deployment requires careful organizational design regardless of whether you're replacing human roles or augmenting them. SaaS builders integrating agents into enterprise workflows should lead with change management, not just capability—adoption friction will kill ROI.

Source: The Hindu Tech ↗