Freshdesk vs Zoho Desk: help desk plan prices

Checked 11 November 2026. Every price below was read on the vendor’s own page that day and is quoted as printed. A vendor with no printed price says so; we did not fill the gap.

At a glance

Freshdesk

A support team that wants a dollar price per agent, with AI add-ons priced separately on the page.

• First paid plan: “$19 /agent/month, billed annually” source, read 11 November 2026.
• Second paid plan: “$55 /agent/month, billed annually” source, read 11 November 2026.
• Third paid plan: “$89 /agent/month, billed annually” source, read 11 November 2026.
• AI add-on: “Freddy AI Copilot $29 /agent/month” source, read 11 November 2026.

Our page on Freshdesk →

Zoho Desk

A support team that wants a rupee price per user and a free edition to start on.

• Express: “Express ₹ 420 /user/month billed annually” source, read 11 November 2026.
• Standard: “Standard ₹ 800 /user/month billed annually” source, read 11 November 2026.
• Professional: “Professional ₹ 1,400 /user/month billed annually” source, read 11 November 2026.
• Free edition: “Zoho Desk's free plan offers three user licenses” source, read 11 November 2026.

Our page on Zoho Desk →

Open score and India fit

Our open score gives a tool up to 60 points from signals we can check: rupee pricing, GST invoice, UPI, data in India, a public price, a free plan and the number of alternatives. “Not recorded” means we have not found a vendor statement on that point, not that the answer is no. How the score is worked out.

Before you decide

• Freshdesk is quoted in dollars and Zoho Desk in rupees on the pages we read. We did not convert one into the other.
• Agents and users are not the same unit on the two vendors' pages; check how each counts a seat before you compare totals.

What AI assistants name

We asked three assistants the same 5 buyer questions about help desk software (9–10 Nov 2026), 15 answers in all. 4 of the 5 questions name no company; question 3 names Zendesk. Named in how many: Freshdesk in 14, Zoho Desk in 14. The names that came up most across all answers, the answers to question 3 included: Freshdesk (14), Zoho Desk (14), Zendesk (9), Help Scout (7). How the Index is run.

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This page carries no deal or affiliate links. Nobody paid to be on it and the order of the tools is not a ranking.

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