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Buyer's guide · Customer Support & Service Desks

Customer support and helpdesk software in India, compared by price in ₹ (October 2026)

We compare 11 customer support and helpdesk tools that Indian teams use, ranked by our open score (how the score works; paying us never changes it). Zendesk scores highest here, 40 out of 100. For 10 people, the lowest monthly price we could work out from a vendor's page is ₹8,300 (Zoho SalesIQ, Basic).

Prices checked 1 Feb 2026 or later; each price shows its own date. Prices are the vendor's list price before GST, for 10 people a month, at ₹95.3 per US dollar where the vendor prices in dollars. Ranked by our open score — how it works. Ties go to the tool with more checks known, then A to Z. No position here is for sale.

The 11 tools, by score

  1. 1

    Zendesk

    Score 40/100
    10 people
    ₹52,415 a month on Suite Team ($55 a person a month × 10, converted at our rate, billed yearly). Vendor's page, checked 1 Sep 2026.
    Free plan
    Yes (as our tool page records it)
    India fit
    Bills in rupees: no · GST invoice: no · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    startups
    Drawback
    No billing in rupees: “it still doesn't bill in INR, doesn't issue GST invoices, doesn't route WhatsApp Business API natively”. A card charge in dollars moves with the exchange rate. Source: our Zendesk page, 28 Oct 2026.

    Zendesk: plans, score and alternatives

  2. 2

    Zoho Desk

    Score 40/100
    10 people
    No monthly plan price on file (it may charge per use or by quote). See the tool page for what we know.
    Free plan
    Yes (as our tool page records it)
    India fit
    Bills in rupees: yes · GST invoice: yes · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    startups
    Drawback
    None on file yet.

    Zoho Desk: plans, score and alternatives

  3. 3

    Freshchat

    Score 40/100
    10 people
    ₹18,107 a month on Growth ($19 a person a month × 10, converted at our rate, billed yearly). Vendor's page, checked 29 Oct 2026.
    Free plan
    Yes (as our tool page records it)
    India fit
    Not checked yet
    Best for
    D2C brands, fintech apps, SaaS companies
    Drawback
    Priced in dollars on the vendor's page ($19 a person a month), so the rupee cost moves with the exchange rate. Source: vendor's page, 29 Oct 2026.

    Freshchat: plans, score and alternatives

  4. 4

    Zoho SalesIQ

    Score 40/100
    10 people
    ₹8,300 a month on Basic (₹830 a person a month × 10). Vendor's page, checked 29 Oct 2026.
    Free plan
    Yes (as our tool page records it)
    India fit
    Not checked yet
    Best for
    SaaS sales teams, B2B websites, e commerce stores
    Drawback
    None on file yet.

    Zoho SalesIQ: plans, score and alternatives

  5. 5

    Freshdesk

    Score 30/100
    10 people
    From ₹1,400 a month; the vendor's page does not say per person, so not worked out for 10. Vendor's page, checked 1 Feb 2026.
    Free plan
    Yes (as our tool page records it)
    India fit
    Bills in rupees: yes · GST invoice: not checked · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    Indian companies, SMBs, e commerce
    Drawback
    None on file yet.

    Freshdesk: plans, score and alternatives

  6. 6

    Wati

    Score 30/100
    10 people
    No monthly plan price on file (it may charge per use or by quote). See the tool page for what we know.
    Free plan
    Yes (as our tool page records it)
    India fit
    Bills in rupees: yes · GST invoice: not checked · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    startups
    Drawback
    None on file yet.

    Wati: plans, score and alternatives

  7. 7

    ChurnZero

    Score 20/100
    10 people
    No monthly plan price on file (it may charge per use or by quote). See the tool page for what we know.
    Free plan
    Yes (as our tool page records it)
    India fit
    Bills in rupees: no · GST invoice: no · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    startups
    Drawback
    No billing in rupees: “USD billing through US entity; 18% IGST reverse charge on Indian B2B import”. A card charge in dollars moves with the exchange rate. Source: our ChurnZero page, 28 Oct 2026.

    ChurnZero: plans, score and alternatives

  8. 8

    Gainsight

    Score 20/100
    10 people
    No monthly plan price on file (it may charge per use or by quote). See the tool page for what we know.
    Free plan
    Yes (as our tool page records it)
    India fit
    Bills in rupees: no · GST invoice: no · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    startups
    Drawback
    No billing in rupees: “Gainsight is USD via US entity”. A card charge in dollars moves with the exchange rate. Source: our Gainsight page, 28 Oct 2026.

    Gainsight: plans, score and alternatives

  9. 9

    Crisp

    Score 20/100
    10 people
    No monthly plan price on file (it may charge per use or by quote). See the tool page for what we know.
    Free plan
    Yes (as our tool page records it)
    India fit
    Bills in rupees: no · GST invoice: not checked · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    startups
    Drawback
    No billing in rupees: “Pricing in EUR (not INR). No INR billing”. A card charge in dollars moves with the exchange rate. Source: our Crisp page, 28 Oct 2026.

    Crisp: plans, score and alternatives

  10. 10

    Kayako

    Score 20/100
    10 people
    No monthly plan price on file (it may charge per use or by quote). See the tool page for what we know.
    Free plan
    Yes (as our tool page records it)
    India fit
    Bills in rupees: no · GST invoice: not checked · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    startups
    Drawback
    No billing in rupees: “pricing is denominated in USD without localized INR rates”. A card charge in dollars moves with the exchange rate. Source: our Kayako page, 28 Oct 2026.

    Kayako: plans, score and alternatives

  11. 11

    Intercom

    Score 10/100
    10 people
    ₹37,167 a month on Essential ($39 a person a month × 10, converted at our rate, billed yearly). Vendor's page, checked 1 Sep 2026.
    Free plan
    None listed
    India fit
    Bills in rupees: no · GST invoice: no · UPI: not checked · Data in India: not checked (read 28 Oct 2026)
    Best for
    SaaS, fintech, Series A+
    Drawback
    No billing in rupees: “All plans are in USD; INR estimates at ₹84/USD”. A card charge in dollars moves with the exchange rate. Source: our Intercom page, 28 Oct 2026.

    Intercom: plans, score and alternatives

How to choose

  1. Work out the cost for your team, not the headline price. For 10 people, the plans we could price run from ₹8,300 a month (Zoho SalesIQ) to ₹52,415 a month (Zendesk). All 4 charge per person, so the bill grows with every hire. Try other team sizes in the seat calculator.
  2. Check the currency. 3 of 11 are priced in dollars on the vendor's page. The rupee figure here is converted at our rate of ₹95.3 per dollar; your bank's rate and card fee change what you pay.
  3. Check India fit before you sign. We have read that 3 of 11 bill in rupees, 1 give a GST invoice and 0 keep data in India. "Not checked" means we have not read it, not that the answer is no.
  4. Start on a free plan where there is one. 10 of 11 list a free plan, so you can try them with your own data before paying.
  5. Check how each one charges. 6 of 11 have no monthly plan price we could read: some charge per transaction or per use, some only by quote. Their tool pages say which.

Something wrong or out of date? Tell us and we re-check the vendor's page.

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